As a client of Dynamic Promotional Marketing Specialists, we want you to know that you have the right to expect the following standards from us…

1. You will receive professional, friendly, courteous and very awesome service. You will be respected as a person and never taken for granted.
2. You will find us honest, truthful and “up-front” with you at all times. Dynamic will only propose product solution strategies that will benefit you greatly.
3. We take your investment and trust in us very seriously and we will not let you down. There will be no surprises, products will arrive exactly as ordered and delivered on time.
4. Your perception of our performance is always the reality.
5. With your investment in our promotional products and programs, you will always be rewarded with exceptional quality and a design and look that will add significantly to your business image.
6. We will endeavour to understand your budget requirements and find the right product and solution that best meets your budget. You will always get the best quality and “over the top” value to give you real benefits.
7. Client communications with us will be acknowledged within four business hours. Even if we do not have your answer, we shall call you to confirm when we will have a complete answer.
8. We will communicate with you frequently as we build a win-win and long-term partnership to help you to continue to build your business and achieve your goals.
9. As you refer your friends and colleagues to Dynamic, please be assured that they will also receive, Our Commitment, so you feel good about the referring.
10. Your feedback is critical to our continual ongoing improvements. A promotional product involves people and is custom; if we make a mistake please tell us (but, please give us praise when we do well). Your ideas, comments and suggestions are always wanted by our Team. We want to set the standard, but if we do make a mistake, you can be assured we will learn from it and correct quickly.
11. By no means are these the only standards you are entitled to measure us by…in fact, as Dynamic pushes the leading edge of Canadian business you’ll find we’ll continue to add more standards to give you the best service and best promotional industry knowledge possible.